CUSTOMER SERVICE INFORMATION

CONTACT

For general inquiries about Troon Tournament’s products or services or questions regarding an order call toll free 1-800-209-1623 or email us at sales@TroonTournaments.com. To submit a question regarding graphics or artwork email graphics@TroonTournaments.com.

CREDIT CARDS

Troon Tournaments accept the following credit cards: Visa, MasterCard, American Express and Discover. No surcharge will be incurred for using your credit card to make a purchase. Please be sure to provide your exact billing address and phone number that your card issuer has on file. Incorrect information may cause your order to be rejected or refused. Your credit card will be billed at checkout.

COMPANY/PERSONAL CHECKS, MONEY ORDERS OR CASHIER’S CHECKS

Troon Tournaments accepts checks or money orders in U.S. Dollars only. Orders are processed upon receipt of a money order or cashier’s check. Personal and company checks will require up to 10 business days after receipt for clearance of funds before your order is processed. A twenty-five dollar ($25) fee will be charged for any returned check resulting from insufficient funds. If paying by check be sure that there are at least 15 business days before your event or your order will need to be cancelled since we cannot guarantee that it will arrive in time for your event.

MULTIPLE PRODUCT ORDERS

Troon Tournaments will make every attempt to ship all products together however; it is common for products to ship separately as some products have quicker turnaround than others. If an order is split into multiple shipments all products should arrive within a couple days of each other to the ship to location that was provided. We will also provide tracking numbers for each group of products.

SHIPPING

All orders ship via UPS or FedEx using standard ground delivery. Expedited shipping is sometimes necessary if you are placing an order within our mandatory three week lead time. A Troon Tournament’s representative will contact you to determine whether or not expedited shipping is an option. If it is determined that we can fulfill your order in time for your event using expediting shipping and you wish to utilize that method of freight – you will be responsible for the additional expedited shipping charges. We cannot be held responsible for delayed or late shipments due to inclement weather or lateness affected by unforeseen natural disasters.

TAX

Troon Tournaments is required to charge and withhold the applicable sales tax for orders scheduled for delivery to addresses within the state of Arizona. Sales tax is not required for valid charity golf events within the state of Arizona. Charity organization must provide the appropriate paper work in order to be tax-exempt.